Trustdoors Terms and Conditions
This Website and the services of Trustdoors (the "Services") are offered to you, conditioned on your acceptance without modification, of the following terms, conditions, and notices contained in this agreement (the "Terms and Conditions"). Your use of this Website or submission of service requests via telephone constitutes your agreement to all such terms, conditions, and notices in effect at such time. These Terms and Conditions apply to any Services or properties such as websites or apps owned and operated by Trustdoors (including but not limited to Trustdoors.com, the DesignMine website and app, ProFinder app, HomeSavvy app, Home911 app, etc) and collectively referred to herein as "Trustdoors," on which a link to these Terms & Conditions appears. If you have any questions regarding these Terms & Conditions, you may contact us at www.Trustdoors.com. We may amend these Terms & Conditions at any time by posting a revised version of these Terms and Conditions. These Terms & Conditions were last updated on February 4, 2019.
IMPORTANT: PLEASE REVIEW THIS AGREEMENT CAREFULLY. IN PARTICULAR, PLEASE REVIEW THE MUTUAL ARBITRATION PROVISION IN SECTION 19.
1. INTRODUCTION TO Trustdoors
Upon registration, you may choose your own password or Trustdoors will assign you a password to access the Services through the Trustdoors website or apps.
2. THE STANDARD SERVICES (FIXED PRICE SERVICES ARE SET FORTH IN SECTION 12)
At Trustdoors we are committed to making your total Trustdoors experience a positive one. There are several ways you can find service professionals through Trustdoors (collectively, "Service Professionals"). Profinder is our service where you request a referral for a specific task, and we refer you to up to four Service Professionals. Also you may select or search for individual Service Professionals from our Live Directory (a.k.a. Pro Reviews), a directory of Service Professional members along with their ratings and reviews.
a. ProFinder. Upon entering your information and the request for which you would like a Service Professional, we will attempt to match you with up to four Service Professionals in your area, who may be interested in fulfilling your service need. However, we do not guarantee that we will be able to match your service needs with a Service Professional or that there are Service Professionals in your area that are either capable or willing to complete your service needs.
b. LiveDirectory (a.k.a. ProReviews). You can view a directory of Service Professionals in your selected zip code who provide services in the project categories that you select. These listings include ratings and reviews of those Service Professionals from their customers, when available.
c. Instant Connect. With Instant Connect, you can request that Trustdoors connect you with a Service Professional by phone immediately. If you request, Trustdoors will search for a Service Professional and connect you with them by phone.
d. Instant Booking. You can choose to schedule appointments with certain of our Service Professionals right on the Trustdoors website. Please be aware that Trustdoors does not guarantee that the Service Professionals will be on time for, or show up for, any such booked appointments, as the Service Professionals are not the employees, contractors or agents of Trustdoors. Trustdoors is solely providing the platform to facilitate scheduling of appointments between you and the Service Professionals.
e. No Guarantees or Endorsements. Although we take certain steps to examine the credentials of the Service Professionals listed on our website or whom you may book using our Services, we make no guarantees, warranties or representations regarding the skills or undertakings of such Service Professional or the quality of the job that he or she may perform for you if you elect to retain their services. Trustdoors does not endorse or recommend the services of any particular Service Professional. Except as set forth below in Paragraph 11 and Paragraph 12, we do not independently verify their representations about their services, nor validate any reviews. It is entirely up to you to evaluate the Service Professional and the Service Professional's qualifications, and to enter into a direct contract or otherwise reach agreement with a Service Professional. We do not guarantee or warrant any Service Professional's performance on the job or the outcome or quality of the services performed. The Service Professionals are not employees or agents of Trustdoors, nor is Trustdoors an agent of the Service Professionals.
f. No Contracting via the Trustdoors Website. Trustdoors may inform you of certain offers or discounts provided by a Service Professional. Such offers or discounts are made solely by the Service Professional, and Trustdoors does not guarantee or warrant the pricing or discounts that a Service Professional may offer you. Any quotes provided by Service Professionals via the Trustdoors or apps, or which you find on the Trustdoors or apps, are not contractually binding offers, are for informational purposes only, and cannot be accepted on or via Trustdoors. No contractual arrangement is created based upon the quotes provided to you from Service Professionals (or your scheduling of an appointment with a Service Professional) via Trustdoors. To contract with a Service Professional, you must work directly with the Service Professional. Trustdoors does not perform, and is not responsible for, any of the Services requested by you in your service request. Your rights under contracts you enter into with Service Professionals are governed by the terms of such contracts and by applicable federal, state, provincial and local laws. Trustdoors is not a party to such agreements. All payments and applicable taxes must be made to the Service Professional in accordance with the agreements.
g. Release from Damages or Claims. Should you have a dispute with respect to any services provided by a Service Professional or the fees charged by any Service Professional, you must address such dispute with the Service Professional directly (although you may copy Trustdoors on the fee disputes). YOU HEREBY AGREE TO RELEASE Trustdoors (AND OUR OFFICERS, DIRECTORS, SHAREHOLDERS, AFFILIATES, EMPLOYEES AND AGENTS) FROM ANY DAMAGES OR CLAIMS (INCLUDING CONSEQUENTIAL AND INCIDENTAL DAMAGES) OF EVERY KIND OR NATURE, SUSPECTED AND UNSUSPECTED, KNOWN AND UNKNOWN, AND DISCLOSED OR UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES AND YOUR DEALINGS WITH SERVICE PROFESSIONALS.
3. YOUR USE OF THE Trustdoors SERVICES AND PROHIBITED USES
You acknowledge and agree that your use of Trustdoors is for your personal use and not for advertising or commercial purposes. You agree not to copy/collect Trustdoors content via robots, spiders, scripts, scrapers, crawlers, or any automated or manual equivalent (e.g., by hand). You may not use Trustdoors to recreate or compete with Trustdoors, to solicit or harass Service Professionals, or for any other purpose not contemplated herein. You acknowledge that a violation of the foregoing could result in significant damages, and you agree that you are liable to Trustdoors for any such damages, and will indemnify Trustdoors in the event of any claims against Trustdoors based on or arising from your violation of the foregoing. We reserve the right to revoke your access to any Trustdoors Services, products or properties at any time. All information about Service Professionals is confidential and for your personal use only. If it is determined or suspected by Trustdoors in its sole discretion that you are misusing or attempting to misuse or circumvent the Trustdoors services or system, or are using or attempting to use them for any inappropriate or non-personal purposes, including but not limited to activities such as hacking, scraping content, infiltrating, fraud, advertising, jamming or spamming, Trustdoors reserves the right, in its sole discretion, to immediately terminate your access without notice and to initiate without notice appropriate legal actions or proceedings to seek appropriate remedies and/or damages, including but not limited to lost revenue, repairs, legal fees, costs and expenses, and to seek injunctions or other equitable remedies.
We may allow you to pay for goods or services provided by Service Professionals, through the Trustdoors website, apps, or services. Should you have any dispute with the goods or services provided by the Service Professional(s) you select, as set forth in in Section 2, #7, you must contact the Service Professional and resolve such dispute with the Service Professional. However, if the dispute is regarding the amount of money that you paid for the services by the Service Professional (including that you were not charged the amount you agreed to in your agreement with the Service Professional) please advise us immediately. If we have not heard from you with documented proof of any issues provided within ten (10) days after the payment has been made for the Service Professional services, the purchase of the services is final and you will not be entitled to a refund, except as may expressly be limited by Federal, state or local law.
5. PLATFORM MESSAGING
By submitting a service request, you agree that Trustdoors and the Service Professionals may send you informational text (SMS) messages as part of the normal business practice of Trustdoors. These text (SMS) messages shall not be used for marketing purposes. You may choose to opt-out of receiving text (SMS) messages from Trustdoors at any time by texting the word STOP to 62508 from the mobile device that is receiving the messages. You acknowledge that by opting out of receiving text (SMS) messages from Trustdoors and the Service Professionals, your use of Trustdoors Services may be impacted. Trustdoors and its affiliates may view, store, access and disclose messages exchanged between you and consumers transmitted via Trustdoors's messaging platform.
6. DISPUTE RESOLUTION ASSISTANCE
While we cannot guarantee the work performed by a listed Service Professional, and while we have no obligation to you with regard to your relationship with a Service Professional, the Trustdoors resolution process has been developed to try and assist you in resolving any disputes that may arise in the course of a home improvement repair or maintenance project with a Service Professional who you learned about through the Trustdoors Services. Without modifying our statements under this Agreement, we may, upon your request, provide limited assistance in resolving disputes between you and a Service Professional. You must participate and use good faith efforts to resolve problems through the Trustdoors resolution process. Such limited assistance in no way nullifies the release and indemnification described in these Terms & Conditions. You agree not to refuse to pay a Service Professional without a good faith basis for doing so. You agree that Trustdoors is not responsible for the accessibility or unavailability of any Service Professional or for your interactions and dealings with a Service Professional.
7. CALL RECORDING
You acknowledge and agree that Trustdoors may monitor and/or record any telephone calls between you and Trustdoors.
8. ARTICLES AND OTHER CONTENT
Trustdoors provides certain content relating to home improvement, repair, maintenance ("Articles"), on the Trustdoors or apps, and via mobile applications owned and operated by Trustdoors. Such Articles are provided "As-Is", without any warranties or representations, and you assume all liability and responsibility for your use of such Articles. You understand and agree that the Articles do not provide advice, and that such Articles are no substitute for the advice of a professional.
9. LINKS TO THIRD PARTY SITES
The links in the Trustdoors or apps will let you leave Trustdoors's Web site. The linked sites are not under the control of Trustdoors and Trustdoors is not responsible for the contents or functionality of any linked site or any link contained in a linked site, or any changes or updates to such sites. Your use of such third party linked sites is governed by the terms and conditions, and privacy policies, of such linked sites. Trustdoors is not responsible for webcasting or any other form of transmission received from any linked site. Trustdoors is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Trustdoors of the site.
YOU AGREE TO INDEMNIFY Trustdoors, AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, CO-BRANDERS, AND ANY PARTNERS AND HOLD THEM EACH HARMLESS FROM ANY AND ALL CLAIMS OR DEMANDS, INCLUDING ATTORNEY'S FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING FROM YOUR USE OF THE Trustdoors SERVICES IN CONNECTION WITH THE Trustdoors WEB SITE, WITH REGARD TO ANY DISPUTE BETWEEN YOU AND A SERVICE PROFESSIONAL, OR YOUR VIOLATION OF THESE TERMS AND CONDITIONS, OR ARISING FROM YOUR VIOLATION OF ANY RIGHTS OF A THIRD PARTY.